Help when you need it
Chat with Transactra Assist for instant answers about fees, statements, programs, and equipment — or reach a live person any time.
Prefer to talk to a person?
For live processing, terminal, deposit, or account help, call the support line below.
Reviewing a statement or fees?
Upload a recent statement for a free AI breakdown of your true effective rate and hidden fees.
Free Statement ReviewFor your security, never share full card numbers, bank details, or Social Security numbers in chat. We'll never ask for them.
Common support questions
How do I verify I'm a Transactra merchant?
In the chat, enter your business name, phone number, or email. We'll match it to your account so the assistant can give you tailored help. Not a customer yet? You can still chat as a guest.
What is my effective rate?
Your effective rate is total fees divided by total monthly volume (total fees ÷ total monthly volume). It's the single best number for comparing what you actually pay across processors.
Who handles live account and terminal support?
For live processing, terminal, deposit, and account support, reach us at 888-983-0403 during Mon–Fri, 8am–8pm ET.
Can the assistant give me a quote?
The assistant explains programs, fees, and options, but it won't quote specific rates. For real numbers, run the savings calculator or request a free statement review and a rep will follow up.